"Just a short note to express our appreciation for the works carried out at 'Caledon' Kingussie. From the initial telephone enquiry through to completion of contract we were very impressed with the professionalism shown by everyone at Alder Timber Preservation. We noted in particular and were very pleased with the sympathetic approach to the problem, protection works to the rest of the property whilst works were carried out and especially the use of environmentaly friendly products and all for a very reasonable price. Definately value for money and service with a smile! We would have no hesitation in recommending Alder Timber Preservation to any of our friends. Thanks again for the professional service."
BRODIE CASTLE-STABLE BLOCK
I would like to thank you for the works recently completed at the 'A' listed Stables of Brodie Castle.
We were duly impressed with your factual diagnosis of the woodworm infestation at the above property, as well as the minimalist and environmentally sound solution which your report provided. The execution of the works was well programmed and completed on time. Intervention and disturbance was kept to a minimum, enabling us to utilise the treated room less than 20 hours later, with no adverse odours or health risks.
We would actively encourage the development of your 'Alternative Attitudes and Applications' as they embrace our environmental and conservation principles of minimum intervention.
I look forward to working with your company in the future.
National Trust for Scotland
BALLIEMORE HOUSE, NETHYBRIDGE
Your conduct of the work has been exemplary! All arrangements and timetabling were adhered to strictly. Materials and personnel were delivered exactly as promised. You were flexible and adaptable. Your advise about techniques and materials was given with the interest of the job in mind and not for the purpose of increasing the spending. The rate of work was excellent. When, towards the end of the job, I may have expressed concern that more work than planned was proving necessar, the extra work was carried out with impressive speed and with an obvious intention of keeping the cost to a minimum. But never at the expense of the quality of work.
As an architect, I have been accustomed to appraising quality of work and I can assure you that yours cannot be faulted. Your consideration of the client extended to covering up all furniture and finishings to such an extent that, at the end of the day, there was hardly a sign that you had been there.
It is a hackneyed old saying, "It's been a pleasure to do business with you", but it certainly applies to this contract with Alder Timber Preservation because of your commitment to doing a thorough job, your attention to detail, craftsmanship and professionalism in general.
You can use this letter as a recommendation to other potential clients if you wish!